Privacy Policy
Last updated: 2026-05-18
This Privacy Policy explains how PropNexus may collect, use, disclose and safeguard information when you use the platform.
1. Information We Collect
Personal Information
We collect information that you provide directly to us, including:
- Account details such as name, email address and authentication identifiers
- Saved deals, searches, alerts, notes, shortlists and related workflow data
- Usage data such as pages visited, features used, events and device/browser details
- Payment and subscription identifiers handled by Stripe, such as customer or subscription IDs
- Authentication data handled through Clerk and/or Supabase depending on the active configuration
- Communications with our support team
Usage Information
We automatically collect certain information about your device and usage:
- IP address and browser type
- Pages visited and features used
- Time and date of visits
- Referral sources
2. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our services
- Process your transactions and manage subscriptions
- Send you technical notices and support messages
- Respond to your comments and questions
- Send marketing communications (with your consent)
- Analyze usage patterns to improve user experience
- Detect and prevent fraud and abuse
- Comply with legal obligations
3. Information Sharing
We do not sell your personal information. We may share your information with:
- Service Providers: Third-party processors who help run the service, including hosting, database, authentication, payments, analytics/logging and email tools if configured
- Legal Requirements: When required by law or to protect our rights
- Business Transfers: In connection with a merger, acquisition, or sale of assets
4. Third-Party Services
Our platform may integrate with third-party processors and services:
- Authentication: Clerk and/or Supabase may process authentication data
- Payments: Stripe processes all payment transactions
- Database and hosting: Supabase, Vercel, Railway or similar providers may process application data and operational logs
- Analytics and logging: analytics, error tracking and logging tools may be used to understand reliability and product usage where configured
- AI Services: AI providers may process prompts, property context or derived summaries for analysis features when enabled
These services have their own privacy policies, and we encourage you to review them.
5. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
6. Your Rights
Depending on your location, including under UK/GDPR-style data protection laws where applicable, you may have the following rights:
- Access your personal information
- Correct inaccurate information
- Request deletion of your information
- Object to or restrict processing
- Data portability
- Withdraw consent
To exercise these rights, please contact us at privacy@propnexus.com
7. Data Retention
We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this policy, unless a longer retention period is required by law.
8. Children's Privacy
PropNexus is not intended for users under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete it.
9. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by email or through a prominent notice on our platform. The “Last updated” date at the top indicates when this policy was last revised.
10. Contact Us
If you have questions about this Privacy Policy or our privacy practices, please contact us at: privacy@propnexus.com